Technology Management Plan™ (“TMP”)

KbPort™ TMPs are crafted specifically to mitigate technology obsolescence and minimize productivity loss from staff turnover.

Unlike some service plans, maintenance charges, or warranties, KbPort™ TMP rates are not percentages of the total solution cost or ‘add-on’ fees that simply inflate the cost with no tangible value. KbPort™ TMP plans add identifiable value and are the responsible choice for effective, long-term, sim center management.

All KbPort™ recording solutions include TMP Basic. TMP Enhanced and Perpetual plans are customizable to meet customer needs.

TMP Plan Options

TMP Basic

  • Unlimited phone support
  • Unlimited online support
  • Software security updates & bug fixes
    • Upgrades not included
  • Hardware coverage
    • 1 year

TMP Enhanced

  • Unlimited phone support
  • Unlimited online support
  • Software security updates & bug fixes
  • KbPort™ Uptime
  • One annual on-site visit
    • Includes technical support & training
  • Free shipping for any product requiring RMA for repair or replacement
  • Extended hardware coverage
    • Year-to-year or multi-year available
  • SimLink™ license

TMP Perpetual (5 Year)

  • Unlimited phone support
  • Unlimited online support
  • Software security updates & bug fixes
  • KbPort™ Uptime
  • On-site visits
    • Up to 7 visits over 5 years
    • Includes technical support & training
  • Professional services yearly evaluation
  • Free expedited shipping for any product requiring RMA for repair or replacement
  • Server replacement at year 2 and year 4
  • SimLink™ license
  • 35% Discount on new system purchase
    • After 5 years

Keywords

SimLink™
Definition:
SimLink™ is a KbPort™ software tool that specifically captures data from various devices and sensors into a collective repository/centralized file system for ease in debriefing and reporting. This tool was created to streamline system design and eliminate operation complexity, while at the same time offering high quality data in its original form.
Example:
When used with our ETC FusionHD™ recorders, manikin simulators, and patient monitors, SimLink™ will synchronize the data from the simulator and from the patient monitor and combine it with the audio and video streams in real-time.
Uptime™
Hardware Support:
Replacement hardware as appropriate
Provision and expedited delivery of pre-configured hardware to replace RMA’s units
Escalated RMA service
Remote Monitoring:
System health check during live session
On-the-fly changes/corrections during live sessions
Monitor status of live rooms
Monitor Archiver™ syncing
Data cleanup (mis-entered data, association of videos to worksheets)
Monitor status of worksheets committed to database
Software Support/Updates:
Advanced troubleshooting
Preemptive diagnosis/intervention
Data migration
KbPort™ updates for customers
Custom walkthroughs of specific functionality
Customization
Escalated service level
Direct access to engineer-provided support
Dedicated customer portal

Technology Management Plan™ (“TMP”)

KbPort™ TMPs are crafted specifically to mitigate technology obsolescence and minimize productivity loss from staff turnover.

Unlike some service plans, maintenance charges, or warranties, KbPort™ TMP rates are not percentages of the total solution cost or ‘add-on’ fees that simply inflate the cost with no tangible value. KbPort™ TMP plans add identifiable value and are the responsible choice for effective, long-term, sim center management.

All KbPort™ recording solutions include TMP Basic. TMP Enhanced and Perpetual plans are customizable to meet customer needs.

TMP Plan Options

TMP Basic

  • Unlimited phone support
  • Unlimited online support
  • Software security updates & bug fixes
    • Upgrades not included
  • Hardware coverage
    • 1 year

TMP Enhanced

  • Unlimited phone support
  • Unlimited online support
  • Software security updates & bug fixes
  • KbPort™ Uptime
  • One annual on-site visit
    • Includes technical support & training
  • Free shipping for any product requiring RMA for repair or replacement
  • Extended hardware coverage
    • Year-to-year or multi-year available
  • SimLink™ license

TMP Perpetual (5 Year)

  • Unlimited phone support
  • Unlimited online support
  • Software security updates & bug fixes
  • KbPort™ Uptime
  • On-site visits
    • Up to 7 visits over 5 years
    • Includes technical support & training
  • Professional services yearly evaluation
  • Free expedited shipping for any product requiring RMA for repair or replacement
  • Server replacement at year 2 and year 4
  • SimLink™ license
  • 35% Discount on new system purchase
    • After 5 years

Keywords

SimLink™
Definition:
SimLink™ is a KbPort™ software tool that specifically captures data from various devices and sensors into a collective repository/centralized file system for ease in debriefing and reporting. This tool was created to streamline system design and eliminate operation complexity, while at the same time offering high quality data in its original form.
Example:
When used with our ETC FusionHD™ recorders, manikin simulators, and patient monitors, SimLink™ will synchronize the data from the simulator and from the patient monitor and combine it with the audio and video streams in real-time.
Uptime™
Hardware Support:
Replacement hardware as appropriate
Provision and expedited delivery of pre-configured hardware to replace RMA’s units
Escalated RMA service
Remote Monitoring:
System health check during live session
On-the-fly changes/corrections during live sessions
Monitor status of live rooms
Monitor Archiver™ syncing
Data cleanup (mis-entered data, association of videos to worksheets)
Monitor status of worksheets committed to database
Software Support/Updates:
Advanced troubleshooting
Preemptive diagnosis/intervention
Data migration
KbPort™ updates for customers
Custom walkthroughs of specific functionality
Customization
Escalated service level
Direct access to engineer-provided support
Dedicated customer portal