Does KbPort™ provide global support?
Yes. We have distributors in several countries around the globe and can remotely support our products in any geographic location (with an available internet connection).
Does KbPort™ offer recording and debriefing systems for mobile, space saver, and rack server applications?
Yes. We can meet all of those requirements. KbPort™ is a leader when it comes to mobile applications, while our other solutions provide the smallest footprint in the industry.
Are KbPort™ Simplicity™ solutions scalable from a basic to enterprise level?
Yes. KbPort™ Simplicity™ solutions are scalable from any level. We also offer custom programming and engineering services to extend and tailor our solution to specific facility needs.
Will KbPort™ subcontract any part of the solution?
No. KbPort™ offers consultation, design, installation, training, and support services for the entire solution.
Can KbPort™ integrate with our current electronic health record (EHR)?
No. We offer our own EHR solution, SimEMR®, that integrates with our ETC FusionHD™ recording and debriefing systems and our AMD products: SimCartRx™ and SimCabRx™, offering the most advanced and complete training tool in the market.
Can KbPort™ integrate with automated medication devices (AMDs)?
Yes. We integrate with our own AMDs: SimCartRx™ and SimCabRx™.
Does KbPort™ offer online demonstrations?
Yes. We typically like to start with an on-line consultation and demonstration of our various solutions. It is quick, extremely efficient, and cost effective. Since our system is web based, we can demonstrate it via the internet. We also understand the importance of face to face meetings and do those as well. We do not
ETC FusionHD™ is not picking up audio
First, verify the XLR to mixer and USB from mixer connections are secure. Be sure to check that both the input for the microphone is at a reasonable level and that the main line output for the mixer is at a reasonable volume. If after the first step you still do not hear audio, next
Archiver™ automatic back-up for new videos recorded on ETC FusionHD™
When the Archiver™ recognizes new video information from an attached ETC™, it typically automatically syncs the new material. To adjust ETC™ feeds, access the Archiver™ and navigate to the system settings icon. Select [System Settings] and choose the Archiver™ tab. Click [Attached ETCs], choose which ETC you want to attach to and click [Attach]. NOTE:
Difference between MOV/MP4 and Native export options
MOV/MP4: Universally recognized video formats. Recommended to quickly and conveniently export videos to provide to other personnel if they do not have access to the Arhiver™/ETC™ device to debrief footage. These are lossy video formats (the footage is compressed to a smaller file size and will have a slight decrease in image quality). Native: Natively-recorded