Individuals will need to be provided with a new license key. Upon logging in with an expired account, they will be asked to provide their new license key for access to the current SimEMR® subscription. NOTE: All user email/password information is stored.
Support will remotely access the machine and push a back-end update to resolve the issue. In the event that Support cannot do this, Engineering will be notified and they will need to evaluate root of problem and rectify ... Not a very intense / long process. This may require access to another ETC / SSH
In the event of faculty turnover, you can revoke licenses from individuals no longer in the facility, effectively revoking their access to the platform. Doing so will regenerate a string of characters to be used for a new license key. Provide this key to a new user to complete the registration process. The same applies
The Archiver™ has the ability to automatically delete successfully-synced videos. To enable or disable this feature, navigate to the system settings icon and select [System Settings]. Under the Archiver tab, select [Sync Options]. Choose whether or not to automatically delete synced videos and then select [Save].
ETCs do not synchronize event and flag information between one another. You will need to create the lists on each ETC device in use.
Contact your IT department. Your IT specialist will need to create an email address on your facility domain to be used as the sending address to the recipients. To populate this information, access your Archiver™ and navigate to the system settings icon. Click [System Settings]. Under the System Settings tab, select [Email]. Enter user email
First, verify the XLR to mixer and USB from mixer connections are secure. Be sure to check that both the input for the microphone is at a reasonable level and that the main line output for the mixer is at a reasonable volume. If after the first step you still do not hear audio, next
When the Archiver™ recognizes new video information from an attached ETC™, it typically automatically syncs the new material. To adjust ETC™ feeds, access the Archiver™ and navigate to the system settings icon. Select [System Settings] and choose the Archiver™ tab. Click [Attached ETCs], choose which ETC you want to attach to and click [Attach]. NOTE:
MOV/MP4: Universally recognized video formats. Recommended to quickly and conveniently export videos to provide to other personnel if they do not have access to the Arhiver™/ETC™ device to debrief footage. These are lossy video formats (the footage is compressed to a smaller file size and will have a slight decrease in image quality). Native: Natively-recorded
Make sure your browser is up-to-date. We recommend using the KbPort™ browser. To download the browser, navigate to system settings in your ETC™, and click the Advanced Settings tab. Next click [Downloads] on the left menu. Under KbPort™ Browser, select the Windows link. After installing the browser, open it and navigate to [About]. Select [Plugins]